Frequently Asked Questions & Customer Service

  • For quicker and more personalized service contacting us first by email using the contact page is best. This helps us to keep track of your questions, comments or requests, and ensure nothing is lost in translation.
  • All orders are done online in real time on our secure website. This ensures the product is available, as well as, helps us to lower our cost, and pass the savings on to you.
  • On the other hand, if you need help making your order online or have special requests that you do not want to send by email, please call us. If we are unavailable, please leave us a voicemail with your contact number and your reason for calling and a customer service representative will call you back within 24-48 hrs.
  • To learn more about our privacy policy and how we keep your information confidential and safe. Please check out Your Privacy section.

     

    Shipping Information for US and International purchases:

    We use USPS for light packages and FedEx or UPS for heavier items. We use USPS for international locations (for some products like our health, beauty, pet products, we do not ship to international locations, please read product details to know if this applies).

    We offer reduced shipping when more than one product is sent to one address.

    We normally ship fast, same day depending on time of order or within 24-48 hours of receipt of payment, unless otherwise stated.

    Shipping insurance is included in the shipping cost for some of our products, for other products insurance cost is additional and may be optional depending on the item. You will see the options during checkout.

    Inspired Beacon is not responsible for service transit time. Transit times are provided by the carrier, exclude weekends and holidays, and may vary with package origin and destination, particularly during peak periods.

    Our preferred payment methods are Credit Card/Debit Card or PayPal:

    For Credit Card Payments (we accept Visa, Master Card, Discover, American Express or Debit Card with the Master or Visa card logo on it).

    For PayPal payments

    Please click on the PAYPAL CHECKOUT BUTTON provided in the shopping cart and follow the onscreen prompts to complete your transaction quickly.

    Apple Pay We have recently started accepting Apple Pay, however not all our products may be eligible for Apple Pay checkout. If this is the case, the Apple Pay option will not be available in your shopping cart and you will need to pay using Credit Card or PayPal.

    Important: Under no circumstances, please do not email your credit card details to us.

    Check Payments (check payments may not apply to some of our products, but if this is your only option we will do our best to facilitate you, but first contact us at billing@inspiredbeacon.com to discuss this option. Our mailing address for check payments are as follows:

    Our Mailing Adress:
    Inspired Beacon
    2664 Timber Dr Ste 301
    Garner, NC 27529

    Important: * 8.375% NY sales tax applies to all NY residents, and 7.75 % applies to all NC residents, buyers outside of these two states are not required to pay sales tax.

    We are always trying to serve you better, so keep in touch by signing up for our newsletter to be the first to learn about our new product pricing and promotions each month. As well as, get the VIP treatment by being in the know when it comes to the things you love and enjoy.

    To view your previous or current orders with us, please log into your account. You can follow the instructions below to get to My Account link and login. It also explains what you need to do if you forgot your password or your password no longer works.

    Updating your account information is easy. Just click on on the My Account link at the very top of the website and login to your account with your username and password. Following that, click on the update account option. If you have forgotten your password, just click on forgot password (this is located below the login box) and instructions to login will be emailed to the email address you have on file with us. If you have any issues logging in or no longer have access to that email address, feel free to contact customer service, we will be happy to help you.

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    Men: Fine Jersey Short Sleeve Men T-Shirt (American Apparel) Sizing:

    Sizes (US) XS S M L XL 2XL 3XL
    Chest (inches) 30-32 34-36 38-40 42-44 46-48 48-50 50-52
    Waist (inches) 28-30 30-32 32-33 33-34 36-38 40-42 44-48

     

    Sizes (Metric equivalent) XS S M L XL 2XL 3XL
    Chest (cm) 76 - 81 86 - 91 97 - 102 107 - 112 117 - 122 122 - 127 127 - 132
    Waist (cm) 71 - 76 76 - 81 81 - 84 84 - 86 91 - 97 102 - 107 112 - 122

     

    Women: Fine Jersey Short Sleeve Women T-Shirt (American Apparel) Sizing:

    Sizes (US) S M L XL 2XL
    Chest (inches) 30-32 32-34 36-38 40-42 44-46
    Waist (inches) 25-26 27-28 30-32 33-35 36-38

     

    Sizes (Metric equivalent) S M L XL 2XL
    Chest (cm) 76 - 81 81 - 86 91 - 97 102 - 107 112 - 117
    Waist (cm) 64 - 66 69 - 71 76 - 81 84 - 89 91 - 97

     

    Unisex: Fashion Short Sleeve T-Shirt with TearAway™ Label (Anvil) Sizing:

    Sizes (US) S M L XL 2XL 3XL
    Length (inches) 27 28 29 30 31 32
    Width (inches) 18 20 22 24 26 28

     

    Sizes (Metric equivalent) S M L XL 2XL 3XL
    Length (cm) 69 71 74 76 79 81
    Width (cm) 46 51 56 61 66 71

     

    Women's Tri-blend Racerback Tank Sizing Chart:

    Sizes (US) XS S M L XL
    Length (inches) 26 ⅞ 27 ½ 28 ⅛ 28 ¾ 29 ⅜
    Width (inches) 15 16 17 18 19 ½

     

    Sizes (Metric equivalent) XS S M L XL
    Length (cm) 66 70 71 73 74
    Width (cm) 38 41 43 46 50

     

    Unisex Classic Tank Top:

    Sizes (US) XS S M L XL
    Chest (inches) 30-32 34-36 38-40 42-44 46-48
    Waist (inches) 28-30 30-32 32-33 33-34 36-38

     

    Sizes (Metric equivalent) XS S M L XL
    Chest (cm) 76 - 81 86 - 91 97 - 102 107 - 112 117 - 122
    Waist (cm) 71 - 76 76 - 81 81 - 84 84 - 86 91 - 97

     

    Unisex Fleece Raglan Sweatshirt (American Apparel):

    Sizes (US) XS S M L XL 2XL
    Chest (inches) 30-32 34-36 38-40 42-44 46-48 48-50
    Waist (inches) 28-30 30-32 32-33 33-34 36-38 40-42

     

    Sizes (Metric equivalent) XS S M L XL 2XL
    Chest (cm) 76 - 81 86 - 91 97 - 102 107 - 112 117 - 122 122 - 127
    Waist (cm) 71 - 76 76 - 81 81 - 84 84 - 86 91 - 97 102 - 107

     

    Unisex Fine Jersey Long Sleeve T-Shirt (American Apparel):

    Sizes (US) S M L XL 2XL
    Chest (inches) 34-36 38-40 42-44 46-48 48-50
    Waist (inches) 30-32 32-33 33-34 36-38 40-42

     

    Sizes (Metric equivalent) S M L XL 2XL
    Chest (cm) 86 - 91 97 - 102 107 - 112 117 - 122 122 - 127
    Waist (cm) 76 - 81 81 - 84 84 - 86 91 - 97 102 - 107

     

    Unisex Short Sleeve Jersey T-Shirt  (Bella + Canvas):

    Sizes (US) S M L XL 2XL 3XL 4XL
    Length (inches) 28 29 30 31 32 33 34
    Width (inches) 18 20 22 24 26 28 30

     

     Sizes (Metric equivalent) S M L XL 2XL 3XL 4XL
    Length (cm) 71 74 76 79 81 84 86
    Width (cm) 46 51 56 61 66 71 76

     

    Fleece Zip Hoodie ( American Apparel):

    Sizes (US) S M L XL 2XL
    Chest (inches) 36-38 40-42 42-44 46-48 48-50
    Waist (inches) 30-32 32-33 33-34 36-38 40-42

     

    Sizes (Metric equivalent) S M L XL 2XL
    Chest (cm) 91 - 97 102 - 107 107 - 112 117 - 122 122 - 127
    Waist (cm) 76 - 81 81 - 84 84 - 86 91 - 97 102 - 107

     

    Chest:

    Measure under arms around the fullest part of the chest. Be sure to keep tape level across back and comfortably loose.

    Waist:

    Measure around natural waist with a measuring tape.

    This sizing chart is approximate.

     

    Please note:

    We print your shirts on demand, so we are unable to take returns of incorrect sizes. So just double check to ensure you order the correct size that matches more closely to the sizing chart. So if you are in-between sizes, you may consider going one size up. If you ordered a size in error, just let us know as soon as possible and we will do our best to change it for you. If you have questions, feel free to touch base with us at service@inspiredbeacon.com. We look forward to serving you.

     

    Clothing Care Recommendations/Tips:

    We recommend hand washing using a washing machine or by hand. This will help you to make your clothes last longer, while maintaining its shape and size. See steps below to maintain your gear:

    1. Use a big enough basin or sink and fill-it up with cold or lukewarm water.
    2. Add a drop or two of mild detergent, just enough to make suds (we love Charlie's Liquid soap).
    3. Gently soak and wash.
    4. Rinse well and squeeze out excess water, as needed.
    5. Lay flat and air dry.
    6. Have some fun with it :)